Custom order fee. Before the production you have to pay 23€ for a custom order. The 23€ is an additional charge for a custom order which will be produced specially for you and is non-refundable. As custom orders take more time and effort (communication, photos) this is a fee to get your special product done. You will get photos of the finished product before shipping. Changes to the product are possible, but please describe your wishes as detailed as possible. If there is a colour or flower that you don't like let us know before we start to work on your products. You can not change the overall assignment after the products are done (for example you wanted it in red colours and after its done you decide that you want it in blue).