Custom order fee. Please note that before we start the production you need to pay additional €12 for a custom order. This payment is for the item specially made for you and is non-refundable. As custom orders take more time and effort (communication, photos) this is a fee to get your special product done. You will get photos of the finished product before shipping. Changes to the product are possible, but please describe your wishes as detailed as possible. If there is a colour or flower that you don't like let us know before we start to work on your products. Standard shipping to Europe costs €10 and to the USA and Australia €12.50 The production takes approx. 1-2 weeks and delivery 1-2 weeks depending on where you live. We are not responsible for delivery delays caused by post office. According to the Law, customised products can't be returned and the money can’t be refunded. Once the customized item is made, the order can’t be canceled. If you wish to cancel the order you need to pay 10% of the price for the product.